Answers to Common Questions

You can register directly from the Register School page. The process asks for basic school details, a contact person, and takes most administrators under ten minutes to complete. Once submitted, our team reviews the details and your account is usually active within one business day.

Yes. Every new school starts with a trial period so your team can explore the platform with real data before deciding on a plan. If you would like to explore the platform first, we can provide you with demo account credentials to try out all the features at https://demo.dzidzo.net.

You will need your school name, address, contact details, and a rough idea of your student and staff numbers. Everything else, including class structures and subjects, can be added gradually once you are inside the platform.

Pricing is based on the number of active students and the modules your school uses. Our team will walk you through a quote that matches your current size and can adjust as your school grows.

Yes, you can upgrade or adjust your plan at any time by contacting our support team. Changes take effect from your next billing cycle so there is no disruption to your current term.

Billing questions are handled by our support team and can be sent through the Contact page or directly to our support email. Most billing questions are answered within one business day.

Yes. Dzidzo works in any modern mobile browser, and dedicated apps are available for both iOS and Android so parents and teachers can check updates on the go.

There is no fixed limit on staff accounts. You can create an account for every teacher and administrator who needs one, and manage their permissions individually from the admin dashboard.

Yes. Our onboarding team can help import existing student, staff, and academic records from spreadsheets or from most common school information systems, so you are not starting from scratch.

All data is encrypted both in transit and at rest, and access is controlled through role based permissions so staff only see the information relevant to their role. Details of our practices are available on the Privacy Policy page.

Your school owns its data at all times. If you ever decide to leave the platform, you can request a full export of your records at no additional cost.

Our infrastructure is built for high availability, and any planned maintenance is communicated in advance. If an unplanned issue occurs, updates are posted for administrators and resolved as quickly as possible.